Enhancing the onboarding experience
Each student's learning journey is unique. Our goal was to empower students to succeed by providing them with a clear understanding of our method, platform and how to adopt healthy learning habits.
Chanding the look and feel 🪄
The first moments with a product set the tone for the entire journey. Our original onboarding, however, felt more like a hurdle than a welcome—time-consuming, filled with redundant information, and weighed down by an outdated look & feel. The challenge: transform it into a simple, warm and motivating experience that still delivers personalisation.
Guided, not gated
We broke down the onboarding into bite-sized steps, each focused on one clear action. Soft animations, calming colors, and friendly language reduced anxiety and increased flow completion.
To create a more personalised experience, we introduced a Welcome Session, allowing students to book support from a coach. These improvements strengthened the connection between students and the platform from day one.
A better beginning
We designed a streamlined onboarding flow, simplifying steps, optimising video content, and adding a stepper component for clearer guidance. These changes helped reduce cognitive load and made starting the course easier.
